Aimedis Decision

Terms of Use

Last updated: November 1, 2026

1. Scope

These Terms of Use govern the use of the Aimedis Decision platform by patients, clinicians and administrators. By registering you accept these terms.

2. Description of service

Aimedis Decision is a telemedicine platform with structured patient intake, self-updating waiting room, GDPR-aligned video consultation, multilingual clinical AI assistant (AVA), private knowledge base via VoyageAI RAG, patient AI helper and educational video library. The clinical service itself is provided by licensed clinicians.

3. Requirements

You must be at least 18 years old to register and use the platform. For patients: full legal capacity. For clinicians: valid medical license and positive verification in Aimedis Pro.

4. User obligations

• Truthful information • Careful handling of login credentials • No sharing of the account with third parties • No abusive use of the AI functions (e.g. to obtain prescriptions without medical indication) • Observance of statutory retention and confidentiality duties (clinicians)

5. AI notice

AVA is a decision-SUPPORT tool, not a replacement for clinical responsibility. Recommendations are to be understood as suggestions. Final clinical responsibility lies exclusively with the treating clinician. Patients using AVA for explanation of findings do not replace consultation with their clinician thereby.

6. Liability

Aimedis is liable for intent and gross negligence without limit, otherwise only for the breach of material contractual duties and limited to typical, foreseeable damage. Liability for indirect and consequential damages is excluded to the extent legally permitted. For clinical services the treating clinician is liable.

7. Termination

Patients may delete their account at any time without notice via the profile (Art. 17 GDPR). Clinicians give notice in writing to support@aimedis.app. In case of serious violations Aimedis reserves the right to terminate without notice.

8. Governing law

German law applies excluding conflict-of-laws rules. Place of jurisdiction is the Aimedis head office, insofar as you are a merchant or legal entity under public law.

9. Report illegal content

If you come across content on the platform that you believe is illegal, please report it to contact@aimedis.com. Include: where the content is (for example the reference from the “Report” link next to a document), why you believe it is illegal, your name and email address (not needed for reports of child sexual abuse material), and a statement that you believe in good faith that your report is accurate and complete. We confirm receipt, review every report promptly and carefully, and inform you of our decision.

Questions about these terms: legal@aimedis.app.